Leadership stability and credibility have improved. CEO Thomas Warsop has focused the portfolio on two reporting segments and accelerated Connetic. CFO Robert “Bobby” Leibrock joined in 2025 from Red Hat/IBM, tightened guidance cadence, refinanced debt and leaned into repurchases.
Q1 2026 commentary highlighted robust ARR bookings and segment growth. Governance posture is standard for a U.S. software company.
A meaningful blemish is the 2023 CFPB action and multistate settlements related to erroneous Speedpay test transactions in 2021, which ACI resolved but which underscore operational risk and the need for top‑tier controls in consumer‑touching flows. Overall we see a pragmatic, financially disciplined team with improving operating rigor.







